Order preparation
Most personalized orders are prepared within approximately 3–4 business days, depending on order volume and product type. This preparation time does not include shipping transit.
Shipping and delivery
Shipping options and applicable costs are shown before an order is completed. At checkout, we calculate an estimated delivery window using the delivery ZIP code, the order-preparation time, and USPS Ground Advantage service standards. The estimate can vary by product, order volume, destination, and carrier; it is not a guarantee. Carrier tracking may provide a more current estimate after the package is accepted, and carrier delays, weather, or circumstances outside our control may affect arrival dates.
Please check that your shipping address is complete and correct when placing an order. HappyCraftsy cannot guarantee delivery to an address entered incorrectly.
Cancellation requests
If you need to cancel an order, contact us as soon as possible with your order number and the reason for your request. Our team will review the request and confirm whether cancellation is possible; submitting a request does not cancel the order or issue a refund. Shipped orders cannot be canceled, but eligible items may be submitted for return under this policy.
Returns within 30 days
For eligible items, you may request a return within 30 days after delivery. You may select several products and send them together from your order details; we create a separate request for each product so each can be reviewed and resolved independently. For every selected product, provide the number of units, the reason, and at least one clear photograph. For a change-of-mind request, a written explanation is optional, but a photo is required so we can review the item's condition. Items must be unused and in the condition received, with tags and original packaging where applicable. Proof of purchase is required. Submitting a request does not approve a return or refund. Our team will review the information and photographs and confirm whether a return is authorized. Please do not send an item back until we provide shipping instructions. Once mailed, enter the return tracking number in your order details. We will inspect any returned item after it arrives before confirming the resolution.
Personalized, clearance, and final-sale items
Items personalized with a name, photo, text, or other details chosen by the customer are not eligible for return or refund for a change of mind. An exception may apply if an item arrives damaged, defective, or incorrect because of a manufacturing defect or an error attributable to HappyCraftsy; submit a description and photographs so we can review it. Items marked clearance, discontinued, or final sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect due to an error attributable to HappyCraftsy.
Damaged, defective, or incorrect orders
Please inspect your order when it arrives. If something is damaged, defective, incorrectly personalized, or the wrong item, submit a request with your order details, the affected item, a description of the problem, and at least one clear photograph. Wait for our team to review the evidence and authorize shipment; do not send the item back before receiving instructions. In some cases, the photos are sufficient and we will not require the item to be returned. If we approve a return because of a manufacturing defect or an error attributable to HappyCraftsy, no restocking fee applies.
Restocking fee
Approved voluntary returns are subject to a 15% restocking fee based on the price actually paid for the returned item after any discount, excluding sales tax and shipping. We show this fee separately and deduct it from the approved refund. No restocking fee applies when we approve a return because an item arrived damaged or defective, or we sent the wrong item, due to a manufacturing defect or an error attributable to HappyCraftsy. Items personalized with a name or other custom details remain ineligible for returns due to a change of mind.
Refunds and exchanges
When a physical return is required, we will record its arrival and inspect the item before confirming eligibility. After an approved inspection, or if we confirm that no physical return is needed, you may choose a refund or a replacement in your order details. Choosing an option does not itself issue a refund or ship a replacement; our team will confirm the resolution. Approved refunds are sent to the original payment method; processing time may depend on your bank or card provider. For eligible non-personalized products, the return shipping cost is the customer's responsibility unless the item is defective or we made an error.